Terms of Service

Effective Date:   16/  1/  2025

Reminder

The Terms of Service (the “Agreement”) constitutes a valid agreement between Alibaba.com Singapore E-Commerce Private Limited (hereinafter referred to as "Alibaba.com PTE.LTD." or "we") and the user regarding the ordering, registration, use of the products and related services (collectively referred to as "OKKI Products") provided by Alibaba.com PTE.LTD.

By clicking and checking the confirmation/acceptance box, or otherwise choosing to accept this Agreement, including using OKKI Products without explicitly clicking or checking the confirmation box, the user indicates that they have reached an agreement with Alibaba.com PTE.LTD. and agree to accept all the terms of this Agreement.

To fully protect the legal rights of the user, please ensure that you read, understand, and agree to the content of this Agreement before accepting. If the user disagrees with any of the terms, please do not click, check the confirmation/acceptance box, or take any other action to indicate agreement.

This Agreement consists of Reminder, Terms, and Appendix, all of which have the same legal effect.

Terms

1. Definition

1.1 Client: refers to the enterprise that orders OKKI Products and creates the main account to manage and use OKKI Products.

1.2 User: refers to the end user of the OKKI Products authorized by the client, internal employees of the client or other personnel authorized usually can be the user.

1.3 Product Activation: refers to the process in which Alibaba.com PTE.LTD. grants the user access to use the OKKI Products.

1.4 Product Services: refers to the services provided by Alibaba.com PTE.LTD. to the user related to the use of the product after the user registers for the OKKI Products, with the right to delegate the service to third parties.

1.5 Product Service Period: refers to the period during which Alibaba.com PTE.LTD. provides product services to the user.

1.6 Renewal: refers to the client subscribing to the same software of OKKI Product again before the product service period expires, regardless of whether the functions of the renewed product are exactly the same as the previous one.

1.7 Reorder: refers to the client subscribing to the same software of OKKI Product again after the product service period expires, regardless of whether the functions of the re-ordered product are exactly the same as the previous one.

1.8 OKKI Account: refers to the account through which the user logs in and manages the OKKI Products, including the main account and sub-accounts, with the main account having administrative rights over sub-accounts.

1.9 OKKI Distributor: refers to Alibaba.com PTE.LTD. agents and / or resellers selling OKKI Products.

2. Register and create account

The client acknowledges and agrees, after the client’s first order of OKKI Products, the user shall promptly use the activation link and register to create an OKKI account on www.okki.ai.

2.1 When registering, if the company name on the registration page does not match the actual company name, the User should stop the registration process and promptly contact the corresponding salesperson.

2.2 The OKKI main account has management authority over OKKI Products. The main account should be registered by an enterprise email controlled by the Client. If the main account user insists on setting a private email or any other email not controlled by the enterprise as the OKKI main account, the client shall bear the risks, including but not limited to loss of control, data loss, or theft of the main account.

2.3 The OKKI main account user shall be responsible for the following matters: (i) ensuring that all sub-account users comply with the terms of this Agreement; (ii) being responsible for any actions or consequences resulting from sub-account users’ violations of this Agreement; (iii) ensuring that all information stored in the OKKI account complies with relevant legal requirements and does not contain illegal content.

2.4 The user is responsible for the accuracy of the information provided during OKKI registration. If the information is inaccurate, fake, or affects Alibaba.com PTE.LTD.’s ability to provide services under this Agreement, the user shall bear the corresponding consequences. If Alibaba.com PTE.LTD. discovers any illegal activities such as impersonating or stealing another third party’s OKKI account, it reserves the right to temporarily or permanently restrict the user’s access to OKKI Products.

2.5 The user shall not, without the written consent of Alibaba.com PTE.LTD., give, lend, lease, transfer, sell, or otherwise dispose of or authorize any third party to use the OKKI account. The user shall bear the loss caused by any leakage of account or password information. If the user discovers that the OKKI account has been hijacked or otherwise compromised, they should immediately contact Alibaba.com PTE.LTD. for resolution.

2.6 During the product service period, the cancellation of OKKI sub-accounts shall be done by the main account user via the main account. If the user needs to cancel a sub-account, they should contact the main account user. To cancel the OKKI main account, the client should contact Alibaba.com PTE.LTD. When Alibaba.com PTE.LTD. accepts the account cancellation request, it will validate the Client’s OKKI account and the client must meet the following conditions: (i) all asset and data-related matters with the user have been properly resolved; (ii) all debts and obligations with Alibaba.com PTE.LTD. have been settled, and no disputes over outstanding payments remain; (iii) all related agreements regarding OKKI Products ordered or used by the client have been terminated or rescinded, and no ongoing services remain. Cancelling the OKKI account means the deletion of the OKKI account and its content, and Alibaba.com PTE.LTD. will cease providing product services to the User. Once the account is cancelled, it cannot be restored, so users should consider it carefully.

2.7 If the client’s use of OKKI Products expires and no reordering is done within six (6) months, Alibaba.com PTE.LTD. reserves the right to cancel all OKKI accounts under the client’s name. During the product service period, the cancellation of sub-accounts shall be done by the user via the main account.

3. Product use instructions

3.1 Use requirements of OKKI Products

3.1.1 The user shall use OKKI Products in accordance with the product usage guidelines, user manuals, and other operating specifications provided by Alibaba.com PTE.LTD. (if any). The user shall bear the consequences of logging into or using OKKI Products through systems other than the designated system, or using methods not specified in the operating guidelines/instructions.

3.1.2 The user’s use of OKKI Products or any activities undertaken through OKKI Products must be lawful and should not infringe on the legitimate rights and interests of others. The user shall be responsible for any consequences arising from activities carried out using OKKI Products. If the user’s improper conduct causes loss to Alibaba.com PTE.LTD. or any third party, the user shall be fully responsible and shall compensate for the losses incurred.

3.1.3 When the user uses personal information for marketing purposes, they must comply with the relevant marketing laws and regulations of the applicable country/region. If the individual to whom the personal information belongs explicitly expresses refusal, the user must cease using such personal information for marketing activities.

3.1.4 The user agrees to comply with the terms of this Agreement and any rules, announcements, or updates regarding the use and service of OKKI Products issued or revised by Alibaba.com PTE.LTD. in accordance with applicable laws and regulations during the service period. If the User violates the aforementioned terms, Alibaba.com PTE.LTD. has the right to require the user to correct the violation within a specified period. If the violation is not corrected within the stipulated time without valid reason, Alibaba.com PTE.LTD. has the right to unilaterally terminate the user’s access to OKKI Products, and no refund will be given for any fees already paid by the client.

3.1.5 The user guarantees that any content or information recorded, uploaded, or submitted within OKKI Products does not contain any illegal content according to the laws and regulations of the applicable region. It must not contain harmful, unsafe, pornographic, violent, defamatory, infringing on intellectual property rights or other legal rights, or violating social morals or public order, nor contain links leading to such content. Otherwise, Alibaba.com PTE.LTD. has the right to delete the content and corresponding links at any time and suspend or partially suspend, terminate or partially terminate the user’s rights to use the product. No refund will be provided for any fees already paid, and the user shall be responsible for compensating Alibaba.com PTE.LTD. and/or its affiliated companies for any resulting losses.

3.1.6 To avoid doubt, without the prior written consent of Alibaba.com PTE.LTD., the user shall not directly or indirectly engage in or allow any third party to engage in the following actions. If the user violates, Alibaba.com PTE.LTD. has the right to require the user to immediately correct the violation and may temporarily or permanently restrict the user’s access to OKKI Products, without refunding any fees already paid. The user shall be liable to compensate Alibaba.com PTE.LTD. for any losses caused by such actions:

a. replicate, copy, publish, relicence, sell, distribute OKKI Products or use OKKI Products for other commercial purposes;

b. selling, reselling, leasing, lending or otherwise providing OKKI Products to other third parties for use, including using OKKI Products for the benefit of third parties in the form of centralized services or time-sharing services;

c. modify, adapt or translate services and / or products related to OKKI Products, or create derivative works of products and / or services related to OKKI Products;

d. use OKKI Products to manufacture competitive products and / or services, or to copy any features, functions or images of OKKI Products;

e. delete, modify, conceal or otherwise replace in any way the business name, trademark, service mark, domain name, domain name or other obvious marks associated with OKKI that may be included in the process of providing the Services;

f. obtaining or trying to obtain the source code of OKKI Products through decompiling, reverse engineering, disassembly or other means;

g. dissemination, display, selling, mirroring, uploading and downloading of the content in OKKI Products through any equipment, except for the business information of the user;

h. collect, store, use, transfer, sell or process data from OKKI Products by other illegal means (including automatic recording by its own or third-party tools);

i. conduct vulnerability test, load test or other test for OKKI Products;

j. interference with or destroy the integrity or normal operation of OKKI Products;

k. any act to trespass, disturb, disrupt or restrict the normal operation of the Service;

l. fraud, fraudulent, misleading or deceptive activities using or against the product or related services;

m. input or induce the service to generate or disseminate content that violates laws and regulations, political relations, and infringes on the legitimate rights and interests of others;

n. to use the service to engage in activities prohibited by laws and administrative regulations, such as endangering the security of the region and social and public interests, disturbing the economic order and social order, and infringing upon the legitimate rights and interests of others;

o. other use of OKKI Products in violation of laws and regulations, beyond the scope or in violation of relevant operating specifications.

3.2 OKKI Product Services Disclaimer

3.2.1 The user acknowledges and understands that, due to limitations and developments in the technical environment, Alibaba.com PTE.LTD. cannot guarantee that OKKI Products are free from defects. However, Alibaba.com PTE.LTD. is committed to continuously improving the product functions and performance. The user agrees that even if OKKI Products have defects, as these defects are unavoidable based on the current industry technology, this will not be considered a breach of contract by Alibaba.com PTE.LTD. The user will work with Alibaba.com PTE.LTD. to resolve these issues. Alibaba.com PTE.LTD. has the right to update and upgrade OKKI Products from time to time based on actual circumstances to improve product functionality and performance without notifying the user in advance.

3.2.2 The user acknowledges and understands that the use of OKKI Products involves the internet and may be affected by various factors of instability in the process. Although Alibaba.com PTE.LTD. has taken appropriate security measures, OKKI Products may still experience interruptions, delays, limitations/unavailability, or cause loss and/or leakage of user’s original data/analytical data due to inherent defects of the internet and electronic communication, and events that Alibaba.com PTE.LTD. cannot predict and/or reasonably control (including terminal viruses, hacking, trojans, or other malicious software attacks, network failures, etc.). In the event of such risks affecting the normal use or data security of the user, Alibaba.com PTE.LTD. commits to making the maximum commercial effort to restore the normal use of OKKI Products after the occurrence of the risk event, but will not bear any liability.

3.2.3 OKKI Products may embed or interface with third-party services, and the decision to use such third-party services is at the user’s discretion. The user acknowledges and agrees that such third parties are independent service providers of Alibaba.com PTE.LTD. and Alibaba.com PTE.LTD. makes no guarantees or warranties regarding the third-party services, nor does it guarantee the accuracy, completeness, or reliability of any information, data, opinions, images, statements, or recommendations provided by the third party. The integration of third-party services in OKKI Products is for user convenience and does not imply a recommendation by Alibaba.com PTE.LTD., nor is it intended for promotional or advertising purposes.

3.2.4 The recommendation features in OKKI Products are provided to users for commercial information and reference purposes only and do not directly influence the user’s business decisions. Alibaba.com PTE.LTD. does not guarantee the accuracy, completeness, or reliability of these recommendation services, and users should make decisions based on their independent judgment. Alibaba.com PTE.LTD. is not liable for any consequences or losses resulting from incorrect decisions made by the user based on these recommendations.

3.2.5 OKKI Products free version or some free product functions are provided for the purpose of user experience by our potential clients. These functions may differ from the actual OKKI Products ordered by the clients.

3.2.6 If the client subscribes to OKKI Products on an annual basis, the product service period will also be set on an annual basis, unless otherwise agreed by both parties. The product usage and service period will be based on the records in the "Application for Use" submitted by the client and confirmed by Alibaba.com PTE.LTD.

4. Data use, processing, and protection

4.1 The user understands and acknowledges that any data created, stored, uploaded, or processed through OKKI Products is considered as the client’s commercial data (hereinafter referred to as "commercial data") and is owned by the client. The user is authorized by the client to copy, modify, and delete such commercial data within the scope of the client’s authorization. However, the user acknowledges and understands that actions such as modifying or deleting data may lead to data changes or be irreversible, and therefore should be performed with caution.

4.2 Regarding the client’s commercial data, unless authorized legally, for executing the user’s service requirements, or as required by laws and regulations, Alibaba.com PTE.LTD. will not disclose such data to third parties. However, if relevant law enforcement agencies in the jurisdiction of Alibaba.com PTE.LTD. request or retrieve such commercial data, Alibaba.com PTE.LTD. will cooperate in providing the data in accordance with applicable laws, regulations, or policy documents.

4.3 The user understands and agrees that the client is the controller of personal data stored in OKKI Products, while Alibaba.com PTE.LTD. acts as a processor of personal data. Given that OKKI Products are standardized products, they include standardized information processing features such as storage and analysis. Therefore, by purchasing OKKI Products, the client is effectively using the standardized processing services provided by Alibaba.com PTE.LTD. as part of the product. The details are as follows:

4.3.1 OKKI Products are designed for the purpose of acquiring and managing overseas buyers, and as a result, Alibaba.com PTE.LTD. will impose certain limitations on OKKI account permissions (such as restricting sub-account data deletion rights and requiring the main account to perform such actions) to protect the commercial data (e.g., order information, buyer information, etc.) stored within OKKI Products. By purchasing OKKI Products, the client acknowledges and agrees to such product functionality;

4.3.2 Alibaba.com PTE.LTD. processes the information stored in OKKI Products based on the client’s authorization using the product’s standardized functionality, and the period of such processing is the same as the product usage period. For any personal information collected or used during the service, Alibaba.com PTE.LTD. will only process the data within the scope of the client’s authorization. Please refer to Appendix "Data Processing Agreement" for more details;

4.3.3 The user confirms that the client has informed the user and obtained consent for the processing of personal data in relation to the user’s personal information, including full disclosure of the purpose, methods, categories, and processing conditions. The user also affirms that any data submitted or generated through the use of OKKI Products does not include any third-party personal data and/or illegal information. If third-party personal data is included, the user confirms they have obtained consent from the data subject or have another valid legal basis for processing such data.

4.4 Clients who purchase OKKI Products through OKKI resellers agree that the reseller may share their order information from the "Application for Use" with Alibaba.com PTE.LTD., which includes the client’s business information (such as company name, legal person/representative’s name, contact details, and other information required for generating the activation link). The client should ensure that this information is accurate, truthful, valid, and legal. Alibaba.com PTE.LTD. operates OKKI Products, and the user also agrees that OKKI distributors may provide Alibaba.com PTE.LTD. with the following information:

4.4.1 Order details for the client’s purchase, renewal, reorder, and/or additional purchase of OKKI Products, including the version, content, duration, and payment status of the ordered products;

4.4.2 Post-sale requirements from the user to the OKKI distributor and the services the distributor provides, such as service implementation (if any), training information, online services, and issue resolution;

4.5 To provide better product services, the user authorizes and agrees that Alibaba.com PTE.LTD. has the right to collect, store, process, analyze, and use the following information. Unless otherwise agreed, this authorization is free of charge and valid indefinitely:

4.5.1 Information related to the user generated during the signing of this Agreement and while using OKKI Products, including the client’s business information, order details, and post-sale requirements as mentioned in Section 4.4;

4.5.2 Post-sale requirements made by the user and the services provided by Alibaba.com PTE.LTD. for the user;

4.5.3 Information regarding the client’s operations and product/service orders on Alibaba.com’s international website, including but not limited to website and user operations, account/store ID, name, credit rating, status, quantity, star level, operational duration, product details (categories, proportions, quantities), inquiry volume, order volume, conversion rate, payment account information, etc.

4.6 The user acknowledges and agrees that, in order to provide better product services, Alibaba.com PTE.LTD. may delegate certain services to third parties (including affiliated companies) and may transmit relevant information to these third parties, including:

4.6.1 The client’s relevant information (such as name, contact details, legal person/representative’s name, and other details required to generate the activation link) and the information regarding the client’s purchase of OKKI Products (including product type, content, duration, account information, etc.) and any additional purchases of OKKI Products;

4.6.2 Information regarding the client’s use of OKKI Products, such as overall usage (including login status), historical usage (including OKKI account information, contract details, start/end times), module usage (such as whether the user used a specific feature, frequency of use, product/service consumption), post-sale services, and relevant usage information for each OKKI account. It does not include information stored or recorded within the OKKI Product, such as order details, customer information, etc;

4.6.3 Information regarding the client’s operations and product/service orders on Alibaba.com’s international website as mentioned in Section 4.5.3.

4.7 To facilitate the provision of services by OKKI distributors, the user understands and agrees that Alibaba.com PTE.LTD. may provide OKKI distributors with the following information:

4.7.1 Relevant client information and order details as mentioned in Section 4.6.1;

4.7.2 Information regarding the client’s use of OKKI Products as mentioned in Section 4.6.2;

4.7.3 Information regarding the client’s operations and product/service orders on Alibaba.com’s international website as mentioned in Section 4.5.3.

4.8 Alibaba.com PTE.LTD. is responsible for establishing a reasonable security system within its network to ensure the safe operation of OKKI Products and to maintain the integrity of the data stored in OKKI Products. However, to ensure the security of user data, Alibaba.com PTE.LTD. also recommends that the user regularly back up their data.

4.9 Six (6) months after the expiration of the product service period, Alibaba.com PTE.LTD. has the right to irreversibly delete the user’s data from its servers, including all cached or backup copies, and will no longer retain any of the user’s data.

4.10 When using OKKI AI services, the user’s commercial data and other personal data stored in their OKKI account may be transferred in bulk to the AI service provider based on user requirements. Alibaba.com PTE.LTD. acts only as a data processor, and is not responsible for any improper data handling or negligence by the AI service provider.

5. Intellectual property right

5.1 Alibaba.com PTE.LTD. owns all rights, title, and interest in and to OKKI Products (including applications, source code, logos, interface designs, application programming interfaces, as well as any developments and upgrades made to the product). If Alibaba.com PTE.LTD. becomes aware of any act or event by the user that infringes or may infringe on the OKKI Products or if a third party claims that the user’s use of OKKI Products infringes on the third party’s intellectual property rights, Alibaba.com PTE.LTD. has the right to require the user to handle the infringement or event independently or to assist Alibaba.com PTE.LTD. in resolving it. Any losses caused to Alibaba.com PTE.LTD. as a result of such infringement shall be compensated by the user.

5.2 Without the prior written consent of Alibaba.com PTE.LTD., the user shall not use, or authorize or permit any third party to use, the business name, trademark, logo, or any identifier associated with Alibaba.com PTE.LTD. and/or its affiliates, or any name, trademark, domain name, or identifier that is identical or similar to Alibaba.com PTE.LTD.’s or its affiliates’ name, trademark, domain name, or other identifiers. The user shall not infringe upon the legal rights of Alibaba.com PTE.LTD. and/or its affiliates, nor use any such identifiers in a manner that could cause confusion (including using them as part of a trademark and/or as part of a domain name or email address). In the event that the user violates this provision, Alibaba.com PTE.LTD. has the right to terminate this Agreement, and the user shall compensate Alibaba.com PTE.LTD. and its affiliates for any resulting losses.

5.3 The user understands and agrees that, based on actual business needs, Alibaba.com PTE.LTD. may use the user’s business name, trademark, and/or logo on its official website and in other promotional advertisements, for the purpose of listing and promoting users who use OKKI Products or users who have partnered with Alibaba.com PTE.LTD.

6. Prohibited, suspicious and infringing goods and activities

6.1 The user declares and guarantees that, in the process of using OKKI Products, the content used, submitted, or published shall not:

a. Be false, inaccurate, or misleading;

b. Be fraudulent or involve transactions related to illegal, counterfeit, or stolen goods, infringe upon any third party’s copyrights, patents, trademarks, trade secrets, or other proprietary or intellectual property rights, or violate the public or privacy rights of any third party;

c. Violate these service terms, any website policies, or any applicable laws, decrees, regulations, or rules (including but not limited to laws, decrees, regulations, or rules regarding security, counter-terrorism, anti-money laundering, export control, anti-discrimination, or false advertising in the relevant jurisdiction);

d. Contain items identified as dangerous goods by applicable laws or regulations, which may be subject to recall, be defamatory, engage in illegal threats, illegal harassment, impersonation, or intimidation of any person (including employees of Alibaba.com PTE.LTD., employees of affiliated companies, or other users), misrepresent or otherwise distort the user’s relationship with any person through methods such as using similar email addresses, nicknames, or creating false accounts, or contain obscene or child pornography content;

e. Infringe upon any copyright, intellectual property rights, or any legitimate interests of any third party;

f. Contain or transmit any destructive code that may harm, interfere with, secretly intercept, or steal any system, data, or personal information;

g. Modify, alter, or hack www.okki.ai, or modify other websites or create other mobile applications that falsely imply association with this domain name; or

h. Cause Alibaba.com PTE.LTD. to incur liability or result in the loss (in whole or in part) of its own internet service provider or other suppliers’ services; or directly or indirectly link, refer to, or include descriptions of goods or services prohibited under these service terms, Privacy Policy, or other policy documents posted on the www.okki.ai.

6.2 The user agrees that Alibaba.com PTE.LTD. may at any time review and delete any or all of the illegal content submitted by the user to OKKI Products and services.

7. Confidentiality

7.1 "Confidential Information" refers to any information related to OKKI Products, services, data, business, financials, operations, customers, suppliers, employees, the contents of these service terms, and any other commercial information that a party (the "Receiving Party") has legally obtained from the other party (the "Disclosing Party") during the signing and performance of these service terms, which has not been disclosed through public means. Confidential Information does not include:

(i) information that the Receiving Party has already lawfully obtained or possessed before disclosure by the Disclosing Party;

(ii) information that was publicly known before disclosure by the Disclosing Party;

(iii) information that the Receiving Party has lawfully obtained from a third party with the right to disclose it, provided that the third party’s disclosure does not violate any confidentiality obligations.

For clarity, under this section, the original data within OKKI Products is considered Confidential Information of Alibaba.com PTE.LTD.

7.2 The Receiving Party shall properly manage all confidential information of the Disclosing Party from being disclosed and shall protect the Confidential Information with equal care in protecting its own confidential information. Without the prior written consent of the other party, the receiving party shall not use or disclose the confidential information of the other party except:

(i) the disclosure of the party within the scope prescribed or required by the competent authorities, and

(ii) to the reasonable and necessary extent to its employees, directors, consultants, etc., the employees, directors, consultants of the disclosure and be liable to the other party for the performance of the confidentiality obligations of such personnel.

8. Liability for breach of contract

8.1 If the user violates relevant laws and regulations, infringes upon the rights of Alibaba.com PTE.LTD. and/or its affiliates or third parties, or otherwise breaches this Agreement, resulting in losses to Alibaba.com PTE.LTD. or requiring Alibaba.com PTE.LTD. to bear compensation responsibilities to third parties, the user shall pay corresponding breach compensation to Alibaba.com PTE.LTD., including but not limited to:

(i) reasonable legal fees paid by Alibaba.com PTE.LTD. and necessary expenses incurred to mitigate the impact;

(ii) damage to Alibaba.com PTE.LTD.’s reputation and loss of reasonable expected profits (such as loss of clients due to the breach), with the specific amount calculated based on independent third-party analysis, Alibaba.com PTE.LTD.’s big data analysis, and other reasonable calculation methods;

(iii) other losses incurred by Alibaba.com PTE.LTD..

8.2 If the user violates relevant laws and regulations, provisions of this Agreement, or related rules, causing losses to Alibaba.com PTE.LTD. and/or its affiliates, or resulting in claims from other users, third parties, or administrative penalties, the user shall compensate Alibaba.com PTE.LTD. and/or its affiliates, other users, or relevant third parties for actual losses, including reasonable legal fees.

8.3 The user shall bear responsibility for the information, materials, and activities related to the use of the products and services, as well as any legal disputes arising therefrom. Unless specified by law, Alibaba.com PTE.LTD. shall not bear any responsibility.

8.4 In the event of a dispute or conflict between the user and other users or third parties, the user agrees to indemnify Alibaba.com PTE.LTD. (including its employees, subcontractors, and affiliates) from any claims, demands, or damages (whether direct or indirect, known or unknown, confirmed or unconfirmed, disclosed or undisclosed) arising from such disputes or conflicts.

8.5 If Alibaba.com PTE.LTD. fails to perform or fully perform this Agreement due to reasons beyond its reasonable control, including but not limited to force majeure, government actions, terminal viruses, hacking attacks, malicious program attacks, power or telecommunications interruptions, Alibaba.com PTE.LTD. shall not be liable for any legal responsibility to the user.

8.6 In no event shall Alibaba.com PTE.LTD. be liable for any indirect, consequential, punitive, incidental, or special damages, including profit losses suffered by the user due to the use of the OKKI Products or services. Regardless of the reason for the liability, the maximum compensation that Alibaba.com PTE.LTD. may be liable for shall be limited to the amount of service fees paid by the user.

9. Applicable law and dispute resolution

9.1 The formation, performance, validity, and interpretation of this Agreement shall be governed by the laws of Singapore.

9.2 Any dispute arising from or related to this Agreement shall first be resolved through friendly consultation between the parties. If consultation fails, either party has the right to file a lawsuit in the courts of Singapore.

10. Effectiveness, renewal and termination of the contract

10.1 the Agreement shall take effect from the date when the user logs into the website via the OKKI Product, clicks, selects confirmation, or accepts this Agreement in any other manner. The terms shall apply throughout the product service period provided by Alibaba.com PTE.LTD., regardless of whether the user renews or reorders the service.

10.2 Alibaba.com PTE.LTD. may update this Agreement based on changing laws, technologies, or business developments and will publish the updated version on Alibaba.com official website. Such publication will also serve as notice to the user. The new version will take effect immediately upon release, and Alibaba.com PTE.LTD. will provide services to the user based on the updated terms.

10.3 After the signing of this Agreement, neither party shall unilaterally terminate this Agreement in advance without any reason, unless otherwise agreed by both parties.

10.4 If, during the product usage period, the user violates Sections 3, 5, 6, or 7 of this Agreement or engages in any other breach of contract, or if the user is involved in fraudulent activities or Alibaba.com PTE.LTD. has legitimate reasons to suspect fraud, or if the user enters into liquidation, bankruptcy, or any judicial or administrative procedure related to violations of applicable laws resulting in warnings, fines, or other measures, Alibaba.com PTE.LTD. and/or the OKKI channel partner have the right to notify the user immediately of the termination of this Agreement without any liability and without refunding any service fees already paid. The user shall still be responsible for compensating Alibaba.com PTE.LTD. and/or the OKKI channel partner for any resulting losses.

10.5 The termination of this Agreement contract shall not affect any rights and obligations arising before the termination date.

11. Contact infomation

If you have any comments, questions, or inquiries regarding this Agreement or the product services, please contact us by sending an email to support@okki.jp.

12. Miscellaneous

12.1 The user confirms that when registering an OKKI account, logging in, operating, or otherwise using the OKKI Product, and fulfilling the obligations under this Agreement, they have the genuine, legal, and valid business qualifications, licenses, and/or authorizations.

12.2 The failure or delay of either party to exercise its rights under this Agreement shall not be construed as a waiver of those rights.

12.3 If any term of this Agreement is found to be invalid for any reason, the invalid term shall not affect the validity of the remaining terms, and the invalid term shall be deemed to be non-existent from the outset.

12.4 Users shall not transfer or partially transfer their rights and obligations under this Agreement to a third party without the prior written consent of Alibaba.com PTE.LTD.

12.5 The Appendix shall have the same legal effect as this Agreement.

The user reaffirms and declares that they have carefully read and fully understood the entire content of this Agreement and agree to be bound by all the aforementioned terms.

Appendix:

Data Processing Agreement

Update date:    16/  1/  2025

The client ordering the OKKI Product signifies their intention to use the standardized entrusted processing services provided by OKKI Products. The user intends to appoint Alibaba.com PTE.LTD. as the data processor to provide data processing services for personal information and other data in accordance with the user’s instructions. In order to regulate the processing of personal information and other data, protect the legitimate rights and interests of the data subjects, and ensure the security of personal information applications, and in compliance with Applicable Laws, the parties have mutually agreed upon and entered into this Data Processing Agreement (hereinafter referred to as "this Appendix").

1. Definition

1.1 "Personal Information" refers to any information related to an identified or identifiable data subject that is recorded electronically or otherwise, excluding information that has been anonymized.

1.2 "Processing" refers to any operation or series of operations performed on personal information, including but not limited to: access, collection, storage, use, processing, transmission, provision, disclosure, and deletion.

1.3 "Applicable Laws" primarily refers to all data protection and privacy laws and regulations applicable to relevant personal data, as well as any amendments or replacements to the aforementioned laws and regulations over time.

1.4 "Data Controller" refers to the organization or individual who independently determines the purposes and means of processing personal information and other data. To clarify, in this Appendix, the enterprise represented by the user is the Data Controller.

1.5 "Data Processor" refers to an organization or individual who processes data on behalf of the Data Controller, strictly in accordance with the instructions of the Data Controller. To clarify, in this Appendix, Alibaba.com PTE.LTD. is the Data Processor.

1.6 "Received Data" refers to the data provided by the user to Alibaba.com PTE.LTD. to the extent necessary for fulfilling the obligations of this Appendix.

1.7 "Generated Data" refers to the data created by Alibaba.com PTE.LTD. during the performance of this Appendix, resulting from the entrusted data processing actions under this Appendix. Both Received Data and Generated Data are collectively referred to as "Entrusted Data".

1.8 "Purpose of Processing" refers to the use of personal information and other data obtained from the user, solely for the purpose of providing the standardized entrusted processing services offered by the OKKI Product.

2. Principles of personal information protection

Both parties acknowledge and agree that the processing of personal information under this Appendix shall adhere to the following principles to protect the rights and interests of the user’s personal information:

2.1 Respect the users right to know. In simple and plain language, the user is clearly informed of the purpose, method, scope and use of collecting and using the personal information controlled by it. No illegal collection of user information.

2.2 Respect the control right of users. Do not force users to conduct unreasonable authorization, and provide users with personal information rights claims according to law.

2.3 Respect users authorization and strengthen self-restraint. Strictly abide by the authorization scope agreed with the user, and do not collect information unrelated to the provision of services.

2.4 Ensure the information security of users. Take full and effective technical means and management measures, and screen the third party entrusted to process personal information to prevent the leakage, damage and loss of personal information.

2.5 Ensure the security and credibility of products and services. Do not set hidden functions in products and services without users, and take timely remedial measures when security defects and loopholes are found.

2.6 Resist of the illegal personal information. Do not collect the information obtained through illegal methods, and resolutely avoid any transactions or relationships with the black market industry related to personal information.

2.7 Advocate industry self-discipline. Jointly explore the best practices of personal information protection that can be promoted, replicated and in line with international standards, to drive and help the overall level of the industry.

2.8 Accept social supervision. Earnestly fulfill the commitment of enterprises, actively cooperate with the supervision and inspection of regulatory agencies, and actively accept the supervision of all parties in the society.

3. Purpose, method and data scope of entrusted processing

3.1 Under this Appendix, the user entrusts Alibaba.com PTE.LTD. to process data only for the purpose of cooperation between the parties, Alibaba.com PTE.LTD. shall process the data received in accordance with the agreed scope and manner.

3.2 User shall indicate the scope, method and processing purpose of personal information and other data provided to Alibaba.com PTE.LTD. according to this Appendix.

4. Data user rights and responsibilities

4.1 The data user undertakes to carry out data processing activities such as collection and use in accordance with the Applicable Laws. The act of providing the entrusted data to the data processor does not violate the data protection regulations, does not violate the contract agreement with other parties, or infringes upon the rights and interests of the third party.

4.2 If the data user considers that the data security capability of the data processor does not match the sensitivity and quantity of the entrusted data, he has the right to issue inquiries to the data processor.

5. Rights and responsibilities of the data processor

5.1 The data processor undertakes to process such data as the personal information received from the data users in accordance with the requirements of this Appendix and the Applicable Laws.

5.2 If the data processor needs to transfer the entrusted data to others for processing, it shall obtain the consent of the data user in advance. If the scope of reentrustment needs to be increased, it shall be agreed in the form of supplementary agreement. The data processor shall not provide all or any part of the entrusted processing data or publicly disclose it unless the parties agree in writing or are necessary for the data processing activities and comply with the requirements of Applicable Laws; and

5.3 In no case shall the entrusted data be processed in a manner that would cause the data user to violate any of its obligations under the Applicable Laws.

5.4 The data processor shall, in accordance with the requirements of the Applicable Laws, establish the corresponding data security capability, implement the necessary management and technical measures, provide sufficient security guarantee for the entrusted data, and prevent the unauthorized use, leakage, damage and loss of the entrusted data.

5.5 Data security safeguards should take into account the current technology level, the cost of implementation, the nature, scope, background and purpose of the treatment, and the possibility of causing harm to the rights and freedoms of the data parties. Including, but not limited to:

(a) Authority control of the sites and facilities. Measures must be taken to prevent unauthorized physical access to sites and devices storing data such as personal information, such as permission control systems, identification card reader, magnetic and chip cards, monitoring equipment, facility exit / entry records, etc.

(b) Access limits. Implement the principle of minimizing the number of visitors and the number of information accessed only for authorized employees. Unauthorized personnel shall not access the entrusted data and the processing system, whether physical contact or logical access.

(c) Availability control. Taking measures to ensure that the entrusted data is protected from accidental damage or loss, shall at least include the following: ensure that the installed system is restored after interruption, that the system operates normally and reporting faults, that stored data is not damaged due to system failure, business continuity procedures, remote storage and antivirus / firewall systems.

(d) Password, encryption, and anonymization. The data processor shall adopt reasonable commercial physical security technology and electronic security technology to create and protect passwords, as well as adopt anonymization processing. For example, for storing sensitive personal information, information related to critical information infrastructure, and important data, the data processor shall use industry standard encryption tools to implement encryption measures.

The data processor shall conduct periodic inspections of the technical and organizational measures to ensure that they continue to provide an appropriate level of safety.

5.6 The period for the data processor to store personal information shall be the shortest time required to realize its processing purpose or required by the Applicable Laws. After exceeding the above storage period, the data processor shall delete or anonymize the personal information (including backup information).

5.7 If this Appendix is not effective, invalid, revoked or terminated, the data processor shall return the entrusted data to the data user and delete and destroy the entrusted information and all copies / backups.

5.8 In any of the following circumstances, the data processor shall immediately stop using the received data, delete and destroy the corresponding entrusted data and all copies / backups, and provide written confirmation to the data user:

(a) Receiving a written notice from the data user;

(b) The entrusted matter is completed, the entrusted processing cannot be achieved, or it is no longer necessary to achieve the processing purpose;

(c) the withdrawal of the consent of the data parties;

(d) The user stops providing services to the parties concerned in the data, or the preservation period has expired;

(e) Other situations that involve not deleting information that may lead to violations of laws and regulations.

6. Safety incident disposal

6.1 The data processor shall implement necessary monitoring and response measures. In case of data leakage, the data processor shall take actions and measures in the principle of timely, effective and good faith.

6.2 When the data processor is aware of the security event, the data processor shall:

(a) notify the data user without delay and provide all such timely information and cooperation to the data user to fulfill the obligation of report security incidents under the Applicable Laws;

(b) Take remedial measures to reduce the impact of the security event as required by the Applicable Laws, and the data user shall be informed of the progress related to the security event;

(c) notify the information in accordance with Applicable Laws about what measures may be taken to avoid damage caused by leakage. If the measures taken by the data processor can effectively avoid the harm caused by data leakage, the parties to the data may not be notified.as well as

(d) record all facts related to the data leakage, including its impact and any remedial action taken, report the contents to the regulator, and keep the corresponding records provided to the data user according to the needs of the data user.

7. Coordination and audit

7.1 The data processor shall, in cooperation with the regulatory authorities at the requirements of the data user, and provide the data user with the necessary information required to prove that the data user complies with the Applicable Laws and other relevant purposes. The data processor shall immediately notify the data user of any requirements, notices or other communications received from the regulatory authority, except where laws and regulations to the contrary.

7.2 The data processor shall provide reasonable and timely assistance to the data user so that the data user can respond:

(a) requests of the information parties to exercise any of their rights under Applicable Laws; and

(b) any other communications, inquiries or complaints received from the data party or any other third party related to the entrusted data processing. If such communications, inquiries or complaints are made directly to the data processor, the data processor shall notify the data user and provide details of all such communications, inquiries or complaints.

7.3 Upon mutual agreement of both parties, the data processor shall allow the data user or the third-party audit institution appointed by the data user to audit the data processor to confirm whether the entrusted data processed by the data processor complies with the requirements of the Applicable Laws and this Appendix.

The data processor shall provide the necessary assistance to the authorized representative of the data user or the third party entrusted by the data user.

8. Effective and terminated

8.1 This Appendix shall take effect from the date when the user clicks, checks “confirm / agree”, or otherwise chooses to accept the Terms of Service, and shall remain valid until the last data sharing event of the parties concerned.

8.2 Notwithstanding the above provisions of Section 8.1, the parties may terminate this Appendix as follows:

(a) The parties may terminate this Appendix at any time by written agreement; and

(b) Either party may terminate this Appendix by giving the other party written notice three months in advance.

9. Miscellaneous

9.1 If the regulator considers that any part of this Appendix is invalid or unenforceable, the validity of the other provisions of this Appendix and the rest of the provisions involved shall not be affected.

9.2 As an Appendix of the Terms of Service, this Appendix has the same legal effect as the terms of Service and can be used separately. In case of any inconsistency between the Agreement on data processing and the service terms in this Appendix, the Appendix shall prevail; in case of any inconsistency between the Agreement on data processing and this Appendix, the Appendix shall prevail.

9.3 This Appendix is governed by the laws of Singapore. Any dispute arising from this Appendix shall be settled by both parties through friendly negotiation. If no agreement can be reached through negotiation, either party shall have the right to initiate a lawsuit with the Court of Singapore.

The user once again confirms and declares that they have carefully read and fully understood the provisions of this Appendix, and are willing to accept all the terms as outlined above.